Let’s be honest: Jira Service Management is genuinely excellent software. For the right team, it’s one of the most capable ITSM platforms available. It was designed for large IT organizations running formal ITIL processes — teams that need change management workflows, a configuration management database…
Think about the last time something broke down at your office. Maybe a visitor showed up, and nobody knew where to send them. Maybe an employee submitted a facilities request, and it vanished into a shared inbox. Maybe IT found out about a broken laptop…
It’s 9:47 AM. The printer on the third floor has been “out of order” since Tuesday. The snack bar is down to two sad granola bars nobody wants. Someone just pinged IT about a broken monitor – in a group Slack channel. And facilities didn’t…